At Diamond Furniture, we aim to provide fast, reliable, and affordable delivery services to ensure your furniture arrives safely and promptly. Please read our shipping and delivery terms below.
1. Free Shipping in Nairobi County
- Free Shipping: We offer free delivery within Nairobi County for all orders.
2. Delivery to Other Regions
- Shipping Costs: For deliveries outside Nairobi County, shipping costs will be calculated based on the distance from our location and the total order amount.
3. Delivery Times
- Nairobi County: Delivery within Nairobi County usually takes 1-2 business days from the date of order confirmation.
- Other Regions: For orders outside Nairobi County, delivery may take 1-5 business days, depending on the destination and order size.
- Delivery times are estimates and may vary depending on factors such as location, traffic conditions, and availability of stock.
4. Payment on Delivery
- We accept payment on delivery for all orders within Nairobi County and most areas outside Nairobi, subject to agreed terms.
- Payments can be made via cash or mobile money (M-Pesa) upon delivery.
- Please ensure that someone is available at the delivery address to make payment when the items are delivered.
5. Delivery Terms and Conditions
- Delivery Schedule: Our delivery team will contact you to schedule a convenient delivery time. We will make every effort to accommodate your preferred delivery window.
- Delivery Address: Please ensure that the delivery address provided is correct and accessible. Additional charges may apply for deliveries to hard-to-reach locations.
- Inspection: Upon delivery, please inspect the items to ensure they are in good condition. If there are any issues, please notify our team immediately for assistance.
- Failed Deliveries: In the event of failed delivery due to the customer’s unavailability or incorrect address, additional delivery charges may apply for rescheduling.
6. Other Terms
- Diamond Furniture reserves the right to modify the shipping policy as needed, with any changes communicated via our website or through customer service.
- In the event of any issues with your delivery, please contact us at info@diamondfurniture.co.ke or call +254 725 892 004. We are happy to assist with any concerns.
For more information, or if you have questions about our delivery services, feel free to reach out to us at info@diamondfurniture.co.ke or call us at +254 725 892 004.