Welcome to Diamond Furniture Kenya. By accessing our website, placing an order, or purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Introduction

These Terms and Conditions govern the use of our website and the purchase of products from Diamond Furniture. By using this website, you accept these terms in full. If you disagree with any part of these terms, please do not use our website or services.

Diamond Furniture reserves the right to update or modify these Terms and Conditions at any time without prior notice.

2. About Diamond Furniture

Diamond Furniture is a Kenyan furniture company specializing in high-quality, stylish, and affordable furniture solutions for homes, offices, schools, and commercial spaces.

We are committed to:

  • Quality and durable products
  • Affordable pricing
  • Excellent customer service
  • Fast and reliable delivery
  • Secure and convenient payment options

3. Products and Availability

  • All products displayed on our website are subject to availability.
  • We strive to ensure that product descriptions, specifications, images, and pricing are accurate. However, slight variations may occur due to lighting, manufacturing updates, or screen display settings.
  • Diamond Furniture reserves the right to discontinue or modify products without prior notice.

4. Pricing and Payments

  • All prices displayed on the website are in Kenyan Shillings (KSh).
  • Prices may change without prior notice.
  • We accept various payment methods, including:
    • Cash on Delivery
    • M-Pesa
    • Bank Transfers (where applicable)
  • Payment on delivery is available within Nairobi County and selected areas outside Nairobi subject to agreed terms.

5. Orders and Order Confirmation

  • Once you place an order, our team may contact you to confirm product availability, delivery location, and payment arrangements.
  • Diamond Furniture reserves the right to cancel or decline orders due to:
    • Product unavailability
    • Incorrect pricing
    • Suspicious or fraudulent activity
    • Incomplete customer information

6. Shipping and Delivery

Free Delivery within Nairobi County

We offer free delivery within Nairobi County for qualifying orders.

Delivery Outside Nairobi

Delivery charges outside Nairobi County are calculated based on:

  • Distance
  • Delivery location
  • Order size and weight

Estimated Delivery Times

  • Nairobi County: 1–2 business days
  • Other Regions: 1–5 business days

Delivery times are estimates and may vary depending on:

  • Traffic conditions
  • Stock availability
  • Accessibility of the delivery location
  • Weather or unforeseen circumstances

Delivery Conditions

  • Customers must provide an accurate and accessible delivery address.
  • Customers are encouraged to inspect products upon delivery.
  • Additional charges may apply for failed or rescheduled deliveries caused by incorrect information or customer unavailability.

7. Refunds and Returns

Return Eligibility

We accept returns within 7 days of receiving the item provided that:

  • The item is unused
  • The item is in original condition
  • The item is returned in original packaging where possible

Non-Refundable Items

The following items are not eligible for refunds unless defective upon delivery:

  • Customized furniture
  • Personalized furniture
  • Clearance or sale items

Damaged or Defective Products

If a product arrives damaged or defective:

  • Customers should notify us immediately
  • Diamond Furniture will arrange replacement or refund at no additional cost

Refund Processing

Approved refunds are processed within 7–10 business days after the returned product is received and inspected.

8. Customized Furniture Orders

Customized furniture orders are produced based on customer specifications and preferences. Customers are responsible for ensuring that all measurements, colors, and specifications provided are accurate before production begins.

Customized products may require additional production time depending on the complexity of the order.

9. Customer Responsibilities

By using our services, customers agree to:

  • Provide accurate contact and delivery information
  • Inspect products upon delivery
  • Use purchased products responsibly and according to intended purpose
  • Communicate any issues promptly

10. Website Usage

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to our systems
  • Copy or reproduce website content without permission
  • Distribute malicious software or harmful material through the website

All website content including images, text, logos, graphics, and branding remains the property of Diamond Furniture unless otherwise stated.

11. Limitation of Liability

Diamond Furniture shall not be held liable for:

  • Delays caused by third-party delivery providers
  • Indirect or consequential damages
  • Losses arising from misuse of products
  • Delays caused by circumstances beyond our control

Our liability is limited to the value of the purchased product where applicable under Kenyan consumer protection laws.

12. Privacy

Customer information collected through our website or during purchases is used solely for:

  • Order processing
  • Delivery coordination
  • Customer support
  • Service improvement

We do not sell or share customer information with unauthorized third parties.

13. Intellectual Property

All trademarks, logos, designs, website content, and branding associated with Diamond Furniture are protected by intellectual property laws and may not be reproduced without written permission.

14. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya.

Any disputes arising from the use of this website or purchase of our products shall be subject to the jurisdiction of Kenyan courts.

15. Contact Information

For questions, support, or complaints, please contact us:

Diamond Furniture
📧 Email: info@diamondfurniture.co.ke
📞 Phone: +254 725 892 004
🌐 Website: www.diamondfurniture.co.ke